Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates - A podcast by Ovation
Send us a text Amy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy. Zack and Amy discuss: How culture drives results and retentionWhy team energy is the foundation of guest experienceHow to spot which “B players” can level upWhy feedback ...
