Episode 35 - Customer Experience & Customer Care
The Business of Cake Making Podcast - A podcast by thebusinessofcakemaking - Mondays
In this Episode Sammie and Bronya chat about Customer Experience. The journey a customer takes from the moment they find you, until when and even after they receive their cakes. They discuss emails, phone calls, Social DM's, quotations, invoicing and collections and deliveries. The also talk about their 2 products of the week
