120 Episodes

  1. 60. Moment of Truth: Talking Customer Success with an Executive and Investor

    Published: 9/15/2023

  2. 59. Microsoft on Customer Success Today

    Published: 9/1/2023

  3. 58. How Culture Drives Results: Insights from a Culture Scientist

    Published: 8/18/2023

  4. 57. Looking to the Future: Professional Services at Salesforce

    Published: 8/4/2023

  5. 56. Profitability: Thoughts from a SaaS CEO

    Published: 7/21/2023

  6. 55. Insight from Dell: What Managed Services Means Today

    Published: 7/7/2023

  7. 54. A Win for Everybody: Talking Customer Success with Ernst & Young

    Published: 6/23/2023

  8. 53. Cognite’s Chief Product Officer on Nuance, Innovation, and Product

    Published: 6/9/2023

  9. 52. The Opportunities and Threats of AI for B2B Customers in 2023

    Published: 5/26/2023

  10. 51. XaaS at SimCorp: Selling Outcomes and Cost-Efficiently Growing Revenue

    Published: 5/12/2023

  11. 50. Customer Success: Meh-ga Insights from Gainsight

    Published: 4/28/2023

  12. 49. Data-Driven Everything: A Conversation with John Deere

    Published: 4/14/2023

  13. 48. Scaling Customer Success with RingCentral’s Resident Expert

    Published: 3/31/2023

  14. 47. Still a $21-Billion Dollar Industry? Face-to-Face Events in 2023

    Published: 3/17/2023

  15. 46. Making Renewals Easier: A Conversation with Blackline

    Published: 3/3/2023

  16. 45. The Science of Selling: A Chief Revenue Officer’s Perspective

    Published: 2/17/2023

  17. 44. Tactical Approaches to As-a-Service: A Conversation with IBM

    Published: 2/3/2023

  18. 43. Being a SaaS CEO in 2023

    Published: 1/20/2023

  19. 42. Customer Success–Product Management Handshake: A Conversation with Cisco

    Published: 1/6/2023

  20. 41. The Chief Customer Officer: Championing the Customer Experience

    Published: 12/9/2022

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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.