111. AI, Customer Success, and the Blurring Lines of Services

TECHtonic: Trends in Technology and Services - A podcast by Technology & Services Industry Association - Fridays

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Business Technology

Rocketlane CEO Srikrishnan Ganesan joins TSIA’s Thomas Lah to explore how AI is transforming professional services, from onboarding to adoption. They dive into shrinking project timelines, blurring roles between services and customer success, and why AI may unlock a new era of business value.