Keys To The Shop : Equipping Coffee Shop Leaders

1019 Episodes

1. Drink Drills! : Guidelines for using this powerful training tool in the coffee shop to get baristas ready for anything

   Published: 12/20/2018
2. 127 : Passion and Curiosity: A Conversation w/ Major Cohen, Sr. Project Manager, Starbucks Global : Starbucks history, developing a career, working as a team, advocating for baristas, teaching coff

   Published: 12/17/2018
3. Tips for Conducting Great Staff Meetings

   Published: 12/13/2018
4. 126 : Kids in the Coffee Shop! | An exploration of approaches and best practices from two different cafes on opposite sides of the same specialty coffee coin

   Published: 12/11/2018
5. Patience & Passivity : Career Advice for the Long Game

   Published: 12/6/2018
6. 125 : Confidence in Conflict w/ Kwame Christian : How to use compassionate curiosity in negotiating for your career's and your coffee businesses best interest

   Published: 12/3/2018
7. 124 : Founder Friday! w/ Emi Fukahori, World Brewers Cup Champion and Co-Founder of MAME Coffee in Zurich, Switzerland : Behind her winning performance, the value of community, growing through competi

   Published: 11/30/2018
8. From Barista to Owner | Tim Jones of Liturgy Beverage Company talks about 5 things that helped him on the journey to running his own coffee business!

   Published: 11/28/2018
9. 123 : The 10 Essentials of a Barista Manual! : Writing an effective coffee shop manual, barista communication, management and leadership responsibility, casting vision, details of preparations, servic

   Published: 11/27/2018
10. Thankfulness : The key to joy in the journey

    Published: 11/22/2018
11. 122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a great experience / Changing our mindset toward reg

    Published: 11/20/2018
12. Just. Walk. Away. : A critical point of service in the coffee shop that makes a big difference but is hard to do

    Published: 11/14/2018
13. 121 : Working from Your Strengths w/ Lisa Cummings : How to identify both your's and your staff' strengths in the coffee shop, placing people in positions that compliment their talents, affirmation on

    Published: 11/13/2018
14. Gossip: How this toxic element destroys community in the coffee shop and what to do instead

    Published: 11/8/2018
15. The Hospitality Paradox : Preparing for the most critical & perplexing time in retail

    Published: 10/31/2018
16. 120 : Social Media 101 w / Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence

    Published: 10/31/2018
17. 119 : Barista Training Masterclass w/ Gwilym Davies : 2009 World Barista Champion, Gwilym Davies joins us to talk hospitality based training, always learning, being ok with being wrong, structuring yo

    Published: 10/30/2018
18. 118 : Founder Friday! w/ Phil & Sebastian Coffee Roasters founders, Phil Robertson and Sebastion Sztabzyb: Entrepreneurship, challenges of getting started, leadership, staffing, maturing as owners

    Published: 10/26/2018
19. Grass Roots Improvement: Tapping into the power of your staffs observations and ideas

    Published: 10/24/2018
20. 117 : Coffee and Cocktails w/ Amanda Whitt : Learning about drink building, guidelines for starting a cocktail program in your coffee shop, tips for great coffee cocktails, what we can learn from the

    Published: 10/23/2018